Shipping policy

Shipping Policy

At Pelle, we strive to ensure your products are delivered quickly, safely, and efficiently. Please read our shipping policy below for details on how we process and deliver your order.

Processing Time

All orders are processed within 1–2 business days (excluding weekends and public holidays). You will receive an email confirmation with tracking details once your order has been dispatched.

Shipping Rates & Delivery Estimates

We offer the following shipping options within Australia:

• Shipping (3–7 business days): $15 flat rate

• Free Shipping (3–7 business days): on orders over $500

Delivery times may vary depending on your location and external factors such as courier delays or seasonal demand.

Shipping Locations

We currently ship within Australia only. If you require international delivery, please contact us directly at hello@pelleclinic.com.au to discuss possible arrangements.

Tracking Your Order

Once your order has been shipped, you’ll receive a confirmation email with a tracking number. You can use this to follow your order via our courier’s website.

Delivery Issues

If your order is delayed, lost, or arrives damaged, please contact us as soon as possible at hello@pelleclinic.com.au or call 07 5220 8737. We will work quickly to resolve the issue.