Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible, your item must be in its original condition and packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return
To initiate a return, please contact us at hello@pelleclinic.com.au. Returns must be sent to the following address:

2 Lorraine Ave, Marcoola QLD 4564

If your return is approved, we’ll send you a return shipping label along with instructions for returning your package. Please note that items sent back without prior return approval will not be accepted.

You can always contact us for return-related questions at hello@pelleclinic.com.au.

 

Damages and Issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or incorrect. We’ll evaluate the issue and arrange for a suitable resolution.

 

Non-Returnable Items
Certain items cannot be returned, including:

• Personal care products (if opened or used)

• Custom or personalised items

• Hazardous materials or flammable liquids

We also do not accept returns on sale items or gift cards. Please contact us if you’re unsure about your specific item.

 

Exchanges
If you wish to exchange an item, the fastest way is to return the original product. Once your return is accepted, you can place a new order for the item you prefer.

 

Refunds
Once we’ve received and inspected your return, we’ll notify you regarding your refund approval. If approved, your refund will be processed back to your original payment method within 10 business days. Please note that your bank or credit card provider may take additional time to process and post the refund.

If it’s been more than 15 business days since your refund was approved and you haven’t received it, please contact us at hello@pelleclinic.com.au.